TouchShield

Unhappy guests tell you. Before they leave.

Guests scan a code and rate their visit. When something goes wrong, your manager gets an email or SMS alert in seconds, and AI tells you what it was about and what to do next.

Create your free accountSee how it works
  • Restaurants and chop bars
  • Hotels and guest houses
  • Salons and barbers
  • Auto service and car wash
  • Shops and pharmacies
  • Gyms and studios
  • Cafés and bakeries
  • Bars and lounges
  • Spas and nail studios
  • Laundry and dry cleaning
  • Fuel stations and marts
  • Event centres and venues
  • Tour and travel agencies
  • Phone and electronics repair
  • Cinemas and game centres

How it works

  1. Put up your code

    Print the poster or table cards from your dashboard, with your logo on them. One code covers the whole business.

  2. Guests rate in 30 seconds

    Stars, an optional comment, and a box to ask for a call back. No app and no account.

  3. Your manager hears right away

    Low ratings and call-back requests arrive by email or SMS in seconds.

Know why, not just how many stars

TouchShield reads every comment, groups what guests talk about, flags anything urgent, and writes a plain-language report whenever you ask for one.

AI reads every comment
Each review is tagged with its sentiment, themes and urgency, plus a suggested next step for your manager.
Reports you can act on
Ask for a report on any period and get the top issues, what went well and what to fix first.
Every review in one place
Call guests back straight from the dashboard, mark issues handled and keep notes across shifts.
Every branch, side by side
Give each location its own poster. Alerts say which branch, and you can compare branches at a glance.

Last 30 days · 124 reviews analysedExample

58% positive17% neutral25% negative
  • Service speed18
  • Food and drink quality11
  • Price and value6
  • Cleanliness4

Suggested this week

Waiting time came up in 18 reviews, most of them 1 or 2 stars. Add a runner at your busiest times and greet tables within 5 minutes.

Simple monthly pricing

Start free. Every plan includes the QR poster, call-back requests and AI insights. Upgrade when you want alerts the moment a guest is unhappy.

Start free, no card needed. Paid plans with email and SMS alerts are shown after you create your account.

Questions owners ask

Do guests need to download an app?

No. They scan the code with their phone camera, rate their visit and send it. It opens in any phone browser and works on slow connections, even with data saver on.

Who sees the feedback?

Only your team. You choose who gets email or SMS alerts, and team members you add as viewers can read feedback but not see guests' phone numbers.

Is anything posted online?

No. Feedback stays private between the guest and your business, so you can fix problems before they become public reviews.

What do we need to get started?

An email address or phone number for the manager on duty, and a printer for the poster. Setup takes about five minutes.

We have more than one location. Does it work for us?

Yes. Add each branch in Settings and print a poster for each one. Alerts say which branch, and you can compare branches side by side.

Set up in five minutes. Print your poster today.

Create your account, add your logo, and print a poster or table cards for every table and counter.

Create your free account